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Dane Carle, Craig Nelson and Jeff Wallin share four ideas and methods for implementing HRO (Higher Reliability Organization) into your community as well as discussing Public Access Defibrillator programs. Guests include: Chief Jim Sideras from Sioux Falls, SD (firechief@siouxfalls.org); Mike McEvoy, Fire Engineering EMS Editor; Captain Andy Swartzell from San Ramone Valley Fire Protection District (www.firedepartment.org); and Chief Bobby Halton from Fire Engineering. See a sample PAD video at http://vimeo.com/19139695 . More information about the iPhone app is available at www.pulsepoint.org . Your comments are always welcome. Contact us at tailboardtalk@yahoo.com .