Part 1: CUTV News Radio spotlights Customer Service Expert Barbara Khozam

San Marcos, CA – Barbara Khozam is an award-winning motivational speaker and trainer specializing in customer service, leadership and communication to help companies promote the highest level of excellence and customer experience. Khozam has worked with clients of all shapes and sizes from thrift store but her background as a chemist has allowed her to excel with healthcare organizations like Kaiser Permanente. Through her unique consulting services, Khozam and her team help businesses create cultures of service in which employees become customer advocates.

“People get into health care for the right reasons: they love people and they want to help people, but then they get so burned out, they’re treated like garbage, so they end up just processing people: medical card and ID, sit down and have a seat.” What happened to compassion and empathy? says Khozam. “My motto is ‘Bringing manners back to business,’ and it’s got to start at the top.”

Khozam’s acclaimed book How Organizations Deliver BAD Customer Service (and Strategies that Turn it Around) has become a staple on the bookshelves of people who excel at creating great customer relationships.

Khozam is known around the world for her ability to connect with her audience. She says customer service is really all about treating others with kindness and respect.

“I use a lot of humor and I’m very animated, legs and arms everywhere,” says Khozam. “I share real life stories, good ones and bad ones, and very often they discover the impact of their behavior. It’s interactive and fun. I want the people in my audience to leave with practical tools.”

For more information, visit www.barbarakhozam.com