Generative AI Best Practices for your Contact Center Transformation

Summary: This episode of CallTalk will focus on explaining the different types of Generative AI, as well as best practices to follow in selecting an LLM (Large Language Model).  The discussion will help you understand what you should know, and helpy you identify the right LLM for your business. Important areas will include picking the right use cases, and the elements you should consider (cost, latency, hallucination, etc.) before pinning down your roadmap. 

Guest: Jimmy Padia Founder, CEO & Founder

Jimmy Padia is an Expert in Generative AI-based Conversational AI applications for Contact Centers. He is based in Sunnyvale, VA, and leads Floatbot.AI in USA, India, MENA and APAC markets. He completed a Bachelor’s in Engineering (Computers) from Veermata Jijabai Technological Institute (VJTI) in India. Jimmy has worked at General Electric as an IT Project leader, and graduated from GE's elite IMLP leadership program.  He has 18+ years of experience in GenAI-powered Conversational AI, Digital Transformation and Customer-facing contact center solutions.

CallTalk is a monthly internet radio program for the customer service industry featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce Belfiore. Broadcast monthly, directly over the Internet to your desktop, CallTalk covers hot topics that impact today's call center. CallTalk airs without the participation of vendors so that topics will be free from their influence and guided by the needs of its listeners. If you have a topic you would like us to cover, send it to CallTalk@BenchmarkPortal.com.