How 2021 Looks for Contact Centers?

The contact center world has been pushed ahead 4 to 5 years in 1 year in terms of technology, because of COVID. The rate of adoption of existing tech just exploded. What’s next? What does 2021 bring? 

Guest: Steve Bederman | President and CEO | NobelBiz

Steve Bederman is a published author, accomplished leader, and a highly regarded Contact Center industry innovator. With a phenomenal journey throughout his career, his expertise in corporate restructuring and strategic growth brought him the reputation of a renaissance business leader. He is also an Amazon best-selling author having released a very successful series of corporate thrillers.

Now, Steve is the President and CEO of NobelBiz, a Contact Center Technology Company. From a unique carrier-of-carriers network to a complete omnichannel software with social media integration, NobelBiz offers state-of-the art solutions for companies that want to keep their clients happy.