What's the Road to Customer Loyalty?

Join Bruce Belfiore for a timely interview with Bob Kobek, President of Mobius Partners and CustomerCount. Bob will address items of interest to both outbound centers and inbound centers, focusing on ways to get to the prize of customer loyalty. He will discuss both the concepts and the practical tools needed to get the results every manager seeks. He will include his thoughts on call center technology and online feedback, such as CSAT, NPS and CES. Bob will also share his ideas on the importance of HR in attaining success. (paragraph break) As a veteran board member of industry association PACE, Bob is tuned in to what our peers are saying, and will bring his industry insights and tips to the table for this info-packed episode of CallTalk.

Guest Host Bob Kobek Bio: 

Prior to forming Mobius Vendor Partners in October of 1999, Mr. Kobek spent more than 30 years in the direct marketing industry and government. Specializing in the design, implementation and marketing of products and services, Bob has designed more than 150 outbound telemarketing, inbound customer service and order processing operations and interactive information systems. In 2007 Bob and Mobius launched CustomerCount?, a cloud-based survey solution providing intuitive real-time reporting, designed for the travel industry. Mr. Kobek is a member of the American Resort Development Association and sits on numerous committees. He is a board member of PACE and serves as the chair of the Government Affairs committee. He attended Holy Cross College at Notre Dame, Indiana and Indiana University.