Building a customer-focused culture in your contact center

Contact center managers know that a strong, positive, can-do culture will improve their metrics and make their customers satisfied. However, culture can seem like a complex, difficult thing to turn around, to build, and to maintain. There are some important tips that will help you with this important element of your operation. Bruce Belfiore will ask Jeff Toister to give you the benefit of his experience regarding issues such as: - The importance of leadership in fomenting, forming and furthering customer-focused cultures in the work place - Ways to foster engagement in a way that will build morale - Encouraging senior executive involvement in the life and culture of your center. Join us for an information-rich session of CallTalk, the industry's online talk show since 2009!