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IVR: Paving a smooth road between IVR and Agent.

  • Broadcast in Business
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IVR's are designed to route a caller to the correct agent - but not at the cost of frustrating the caller with long menus or repetitive questions.  Susan Hura, from Speach Usability, shares her insight on how to bring the IVR and agent together, creating a smooth road for the caller to travel.

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