Heidi Huebner

Heidi Huebner is the Public Information Director for the Volunteer Programs and the world-famous PUP Program.at Los Angeles World Airports (LAX). She developed and created the Pets Unstressing Passengers Program in 2012 and launched it in 2013.  The purpose of the PUPs is to alleviate stress and anxieties at airports.  The program allows an opportunity to provide an overall enhanced customer experience by providing stress relief and comfort to passengers through the interaction with pets. She has assisted 90 airports nationwide and internationally to start similar programs and the number of requests continues to come in via calls and emails.   Her dream is for all airports to have a therapy dog program.

Heidi loves what she does and will be sharing how her programs are making a difference for so many passengers and the volunteers she works with.